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Learning new things on home turf

PDS and constituency staff at the constituency office

Helen Harrison manages an MP's constituency office. Working for a new MP meant that her team were new too and she wanted to find out how they could use technology more efficiently. So she asked our user engagement team for help.

Improving Parliament's online visitor experience

Using post-its to map out the user journey

We’ve just finished the alpha phase of improving Parliament's online visitor information, where we did rapid prototyping and testing. Here's what we learned.

The impact of civic technology - thoughts from TICTeC

Attendees at TICTeC Conference

Sara and Matthieu of the data and search team went to TICTeC in Lisbon. This conference on the impact of civic technology gathered together researchers, funders, and practitioners and was rich in content. Here's a summary from Matthieu.