We're working to improve the service for resolving IT issues in Parliament, focusing on the end-to-end journey from raising an IT issue when it first appears to getting it solved.
In September, we took an exciting step in transforming how we do digital in Parliament by launching a new Product directorate, bringing together the content, customer experience design and software engineering teams.
Parliament’s previous digital strategy ran from 2016‒2021 and focused on a set of aspirations and principles that underpinned an ambition to provide excellent digital services to a modern Parliament. During a challenging time, our digital service responded robustly to cyber-attacks and …
The idea to relaunch the principles that guide us gave colleagues a space to be honest about the ups and downs of the pandemic and think about the expectations we put on ourselves.
Public sector websites and apps, including Parliament's, have a duty to make sure content is inclusive and accessible to as many people as possible. Sophie Miller describes the work that's been done to improve our digital services, challenges that had to be overcome, and why there is more to do.
Content Designer Hugh Griffith explains how creating great user experiences online can improve our rankings in search results, and why this matters.
In our third and final piece in the series, PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
Winner of the Mr Speaker's Inspirational Award last year, darts 'pro' Heather Pike describes her journey from studying ancient civilisations to visitor services at Windsor Castle to helping Members and Parliament become more digitally-savvy.
In the second of our series, PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
A lot's changed in the PDS content team recently. Head of Content Joe Strawson talks about the team's focus and strategy for the next couple of years.