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Blog Parliamentary Digital Service

Changing how we design and deliver services

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Post-its on a wall

In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.

Understanding what our users are searching

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A member of staff using the search engine on the website

Understanding how and what users search on Parliament’s website helps us continually improve the search function. We wanted to understand if there was a difference between parliamentary language and what users are searching. Data analyst, Sara Reis, shares the findings.

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