Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.
Online content manager, Rosie Barber, has written about improving a previously overlooked section on parliament.uk.
Caroline Auty attended the recent ANZPIT forum in Australia, which is an annual gathering of parliamentary IT people, and she's blogged about the best bits.
Amy Mollett, UK Parliament's Senior Social Media Strategist, explains how a change of approach to Instagram content is bringing out our creativity and increasing interest in our feed.
We recently published a Guide to Procedure for MPs on the beta website. The product owner and the content designer explain how they created the guide and how the team worked together.
The digital collaboration team have written about what they do and how they work.
Sarah Purssell has written about the new statutory instruments service, the challenges of building it, and what the team learned from it.
Helen Harrison manages an MP's constituency office. Working for a new MP meant that her team were new too and she wanted to find out how they could use technology more efficiently. So she asked our user engagement team for help.
We’ve just finished the alpha phase of improving Parliament's online visitor information, where we did rapid prototyping and testing. Here's what we learned.