This is part one of a series on the people team’s recent alpha on members' activity. User researcher, Marttiina Gilchrist, shares the process and practices that were used to get the team immersed in research and understanding the users.
Start with user needs
We recently blogged about creating a new guide to procedure for MPs. John Newton has written about what it was like being part of the product team from a content perspective.
When people think about user research, their image is often of our research lab. Steve Bromley explores the attraction to usability testing in a lab, but also explaind how we decide on the research method used.
We recently launched an online process for petitioning against a hybrid bill after receiving hundreds of paper petitions against a recent bill. Sarah Purssell has blogged about why this was a good opportunity to develop this as a digital service.
We're building a new website and rather than redesigning the entire website at once, we’re creating little bits of it in iterative steps. You'll probably hear us calling this 'agile' and 'iterative' design. Laurence Grinyer explains what agile working looks like in Parliament.
When presenting findings from usability testing, we often get asked ‘how many people had that issue’. In this post, Steve Bromley explains why we don’t answer that question.
PDS is aware that the 650 MP constituency offices around the country don't often get the tech support they need from us. To help staff make the most of the services on offer, we've decided to create a local engagement team. Daniel Crutchfield explains what to expect from this new team.
We’ve been looking at the sign up process and subscription service people use to get email updates from UK Parliament. We’ve just finished our alpha phase and want to share some of what we learned.
Our Editor-in-Chief shares the editorial direction work of the content team for the year to come. As with all our strategic content work, these plans will be iterated and developed as the new website progresses.
A few weeks ago, four members of our user research team took a long train ride to Neath in Wales. Their destination was the Digital Accessibility Centre (DAC) to do accessibility testing for our digital services. Here's what we learned.