How should we define success? The performance analyst team in PDS has been working on a way to help teams measure performance of Parliament's websites.
Start with user needs
We wanted to find out what is happening in the world of search, so a PDS product manager and performance analyst went to Brighton to see how we could use the latest tools to perform better in online searches.
PDS has set up clubs around services to help users achieve their goals, and the impact is making a difference.
Molly Watt and Chris Bush from Sigma came to PDS to talk about the benefits of designing inclusive services and bust a few myths about accessibility and disabilities.
Franny Gant writes about bringing everyone together for user research for a recent project and why it's important to have the right people in the room.
We try to invest in a strong culture and values but, like most things that are worthwhile, this takes effort. Our head of content shares six things that have helped the content team be collaborative and overcome problems together.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.