PDS is aware that the 650 MP constituency offices around the country don't often get the tech support they need from us. To help staff make the most of the services on offer, we've decided to create a local engagement team. Daniel Crutchfield explains what to expect from this new team.
Start with user needs
We’ve been looking at the sign up process and subscription service people use to get email updates from UK Parliament. We’ve just finished our alpha phase and want to share some of what we learned.
Our Editor-in-Chief shares the editorial direction work of the content team for the year to come. As with all our strategic content work, these plans will be iterated and developed as the new website progresses.
A few weeks ago, four members of our user research team took a long train ride to Neath in Wales. Their destination was the Digital Accessibility Centre (DAC) to do accessibility testing for our digital services. Here's what we learned.
Matt Stutely and Tim Barnes introduce the new MemberHub, a digital service to help MPs and staff manage their work more efficiently.
Product manager Elliot Richardson shares findings from a recent alpha phase into creating a guide on House of Commons procedure for MPs.
We recently completed a very short discovery on research briefings. We interviewed 33 people and here's what we found.
The user research team are a busy bunch so how do they decide where to focus their time? Steve Bromley explains what these teams look like in Parliament and why user researchers support them.
Content is king. But what does that mean? And what is surface content? Elisabeth Ward explains how to create quality content.
Colin Pattinson recently worked on the discovery for a guide on Parliamentary procedure and he's blogged about the findings.