Franny Gant writes about bringing everyone together for user research for a recent project and why it's important to have the right people in the room.
Start with user needs
We try to invest in a strong culture and values but, like most things that are worthwhile, this takes effort. Our head of content shares six things that have helped the content team be collaborative and overcome problems together.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.
Since we made beta.parliament.uk publicly available, we’ve been asking users to give us feedback from a banner which is on every page. Gemma Rogers shares some of the feedback we’ve had and what we do with the information.
Steve Bromley has written about who our website is for and why it's important to be realistic about who our audiences are.
We’ve just finished the alpha phase of improving Parliament's online visitor information, where we did rapid prototyping and testing. Here's what we learned.
Steve Bromley has learned a lot by making mistakes. In this post, he explores some of the challenges teams face that prevent useful research from happening and what techniques he's used to overcome them.