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Start with user needs

Parliament Live - shaping a streaming service to meet tomorrow's challenges

Parliament Live attracts millions of viewers who want to watch parliamentary debates and committee meetings as they happen. So why are we changing something that's working well?

Why we need to care about search engines

We wanted to find out what is happening in the world of search, so a PDS product manager and performance analyst went to Brighton to see how we could use the latest tools to perform better in online searches.

Why everyone needs to be in the room for user research

User research session with observers sitting round a TV screen

Franny Gant writes about bringing everyone together for user research for a recent project and why it's important to have the right people in the room.

Growing a team: six little things that have had a big impact

Content team meeting in action

We try to invest in a strong culture and values but, like most things that are worthwhile, this takes effort. Our head of content shares six things that have helped the content team be collaborative and overcome problems together.