Dia Nag talks about our discovery work on ‘exploring the user needs for the development of the intranet’. We wanted to validate existing assumptions and gather requirements for the intranet through qualitative and quantitative research.
Start with user needs
“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
Jack is a PhD researcher at the University of Southampton and he recently took a break from his studies for a two week placement with the user research team at PDS. He wanted to learn more about the profession so here’s what he found.
PDS does a lot of stuff. As our user research team is relatively small, we need to prioritise what work we focus our attention on. We also need to find other ways of supporting the rest of the work done by PDS.
Laurence Grinyer talks about the common misconception that design is only about aesthetics.
We recently completed an intranet discovery project. A team of people from PDS worked together to understand the user needs of the Parliamentary intranet.
As part of the work we’re doing on the new website, we’re testing the beta pages with our users. During this testing, we’ve seen some unexpected behaviour from users.
Laurence Favager talks about his career move from journalist restricted by deadlines, to PDS content designer free to iterate.
We're making our content work harder by making it easier to understand. To borrow a phrase from the experts on plain English – this isn't about dumbing down, it's about opening up.
The Parliamentary Archives stores more than four million records and are the oldest Parliamentary archive in the world. They recently started working on a transformation project and are planning on building a new website, which is where we come in.