The Parliamentary Archives stores more than four million records and are the oldest Parliamentary archive in the world. They recently started working on a transformation project and are planning on building a new website, which is where we come in.
Start with user needs
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
The Digital Development team in PDS has rapidly expanded, and there are a lot of new faces. Feedback from our last away day showed that staff wanted to get to know colleagues. With this purpose in mind we decided to get everyone together to do some user research.
Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.
Today we made beta.parliament.uk publicly available for the first time. This is our first public step towards a new website for Parliament and the beginning of a long series of frequent releases.
The user research team talk about how their findings helped shape the new Members section of the beta Parliament website.
Last month, the Content Team finally ran its first SEO training. I say finally as it took about 2 months and many rounds of revisions to get it to this first version. Here's our 'journey' (in reality TV show speak) of why and how we created this workshop.
One of the audiences for the Members pages are Members themselves. We recently spent time doing research on the design of these pages to identify their needs. We used affinity mapping to analyse the findings of 7 semi-structured interviews with Members of both the House of Commons and Lords.
MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.
Firstly our team name doesn't tell the full story. We’re not just user researchers and designers, we’re also product managers and performance analysts. Our goal though is shared: to put user needs first.