Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Start with user needs
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.
Since we made beta.parliament.uk publicly available, we’ve been asking users to give us feedback from a banner which is on every page. Gemma Rogers shares some of the feedback we’ve had and what we do with the information.
Steve Bromley has written about who our website is for and why it's important to be realistic about who our audiences are.
We’ve just finished the alpha phase of improving Parliament's online visitor information, where we did rapid prototyping and testing. Here's what we learned.
Steve Bromley has learned a lot by making mistakes. In this post, he explores some of the challenges teams face that prevent useful research from happening and what techniques he's used to overcome them.
George Lamb recently worked with the House of Commons Library to help them with a new product they hope to release later in the year.
Jack Craig has blogged about the choices we made when choosing our new typeface for the beta website.