Here at PDS we like to be the first to try new things. We did our first ever Instagram story at the State Opening of Parliament this year. Here's how it went.
Be where people are
We're lucky at PDS to have an engaged blog audience that regularly pops by to find out what we're working on. But we know that in recent years conversations have drifted away from blog comments and onto social platforms.
We recently wrote about the Parliamentary Archives and the work they're doing to be more accessible to the public. In this post, we're talking about how they're helping to preserve Parliament on social media.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
Associate Content Designer Sharan Dhaliwal writes that video is a great way to engage with users on social media, but explains why you should only do it if you can do it well.
Last month, the Content Team finally ran its first SEO training. I say finally as it took about 2 months and many rounds of revisions to get it to this first version. Here's our 'journey' (in reality TV show speak) of why and how we created this workshop.
MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.
Here at PDS, we start with user needs and this means putting our users first. We're currently working on prototype pages for the new parliament.uk website. Part of this involves discovery work about the browsers people are using to access the website and complete their task. Here's what we've found.
Turns out you lot really like chairs ...
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.