Associate Content Designer Sharan Dhaliwal writes that video is a great way to engage with users on social media, but explains why you should only do it if you can do it well.
Be where people are
MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.
Here at PDS, we start with user needs and this means putting our users first. We're currently working on prototype pages for the new parliament.uk website. Part of this involves discovery work about the browsers people are using to access the website and complete their task. Here's what we've found.
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
In the different areas I’ve worked - I’m from the Commons Library, but have spent some time in the Commons Committee Office – we’ve never excelled at getting good, quick feedback from Members or their staff.
Read how select committees have been using Twitter to crowdsource questions to help them hold ministers and other powerful figures to account on behalf of the public.
We've just started hosting a podcast of PMQs on the UK Parliament SoundCloud account and we’d be interested to hear any suggestions you might have about how we might develop this new service.