We've recently been looking to improve how our users get their software and hardware when they join Parliament. Dan Barrett and Sian Hodges have written about the last eight weeks of work, what they did, and what they learned.
Franny Gant is a user researcher in PDS but she wasn’t always one. She's done loads of jobs from being a carpenter to working at Mumsnet so she's written about how she got to where she is.
We recently held a confidence day, which is one of our cultural values in PDS. We've heard from lots of people in PDS about what confidence means to them so here's what some of our staff had to say.
The House of Commons recently asked staff to identify changes that could help to reduce bureaucracy. So we started a digital forms project which didn't turn out exactly as we'd planned and we've written about we dealt with change.