When people think about user research, their image is often of our research lab. Steve Bromley explores the attraction to usability testing in a lab, but also explaind how we decide on the research method used.
When presenting findings from usability testing, we often get asked ‘how many people had that issue’. In this post, Steve Bromley explains why we don’t answer that question.
Matt Stutely and Tim Barnes introduce the new MemberHub, a digital service to help MPs and staff manage their work more efficiently.
We recently completed a very short discovery on research briefings. We interviewed 33 people and here's what we found.
The user research team are a busy bunch so how do they decide where to focus their time? Steve Bromley explains what these teams look like in Parliament and why user researchers support them.
“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
Jack is a PhD researcher at the University of Southampton and he recently took a break from his studies for a two week placement with the user research team at PDS. He wanted to learn more about the profession so here’s what he found.
PDS does a lot of stuff. As our user research team is relatively small, we need to prioritise what work we focus our attention on. We also need to find other ways of supporting the rest of the work done by PDS.
As part of the work we’re doing on the new website, we’re testing the beta pages with our users. During this testing, we’ve seen some unexpected behaviour from users.
Here's what we've learned about our users, general elections and working with teams across Parliament.