Two members from the PDS User-Centred Design team went to a leading industry event in the user experience field. Here's what they discovered.
PDS has set up clubs around services to help users achieve their goals, and the impact is making a difference.
Franny Gant writes about bringing everyone together for user research for a recent project and why it's important to have the right people in the room.
Franny Gant is a user researcher in PDS but she wasn’t always one. She's done loads of jobs from being a carpenter to working at Mumsnet so she's written about how she got to where she is.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Trine is a user research lead but she wasn’t always a user researcher. She's done loads of jobs from making props for TV to working in web design so she's written about how she got to where she is.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Steve Bromley has written about who our website is for and why it's important to be realistic about who our audiences are.
Steve Bromley has learned a lot by making mistakes. In this post, he explores some of the challenges teams face that prevent useful research from happening and what techniques he's used to overcome them.