“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
Jack is a PhD researcher at the University of Southampton and he recently took a break from his studies for a two week placement with the user research team at PDS. He wanted to learn more about the profession so here’s what he found.
PDS does a lot of stuff. As our user research team is relatively small, we need to prioritise what work we focus our attention on. We also need to find other ways of supporting the rest of the work done by PDS.
As part of the work we’re doing on the new website, we’re testing the beta pages with our users. During this testing, we’ve seen some unexpected behaviour from users.
Here's what we've learned about our users, general elections and working with teams across Parliament.
The Parliamentary Archives stores more than four million records and are the oldest Parliamentary archive in the world. They recently started working on a transformation project and are planning on building a new website, which is where we come in.
At the end of March I said goodbye to my colleagues in PDS as I'd just finished my six month secondment as a User Researcher. I've talked to a lot of people about what I've learnt and now it's time for a blog post.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
The Digital Development team in PDS has rapidly expanded, and there are a lot of new faces. Feedback from our last away day showed that staff wanted to get to know colleagues. With this purpose in mind we decided to get everyone together to do some user research.
Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.