Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Trine is a user research lead but she wasn’t always a user researcher. She's done loads of jobs from making props for TV to working in web design so she's written about how she got to where she is.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Steve Bromley has written about who our website is for and why it's important to be realistic about who our audiences are.
Steve Bromley has learned a lot by making mistakes. In this post, he explores some of the challenges teams face that prevent useful research from happening and what techniques he's used to overcome them.
George Lamb recently worked with the House of Commons Library to help them with a new product they hope to release later in the year.
This is part one of a series on the people team’s recent alpha on members' activity. User researcher, Marttiina Gilchrist, shares the process and practices that were used to get the team immersed in research and understanding the users.
The General Data Protection Regulation (GDPR) is a new EU regulation which strengthens people’s rights to understand and control how information about them is used. The user research team has been busy preparing for it.
When people think about user research, their image is often of our research lab. Steve Bromley explores the attraction to usability testing in a lab, but also explaind how we decide on the research method used.