In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.
Hugh Griffith has recently joined the content team and he's written about his first few months here and his experience of London so far.
Understanding how and what users search on Parliament’s website helps us continually improve the search function. We wanted to understand if there was a difference between parliamentary language and what users are searching. Data analyst, Sara Reis, shares the findings.
Online content manager, Rosie Barber, has written about improving a previously overlooked section on parliament.uk.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.
Caroline Auty attended the recent ANZPIT forum in Australia, which is an annual gathering of parliamentary IT people, and she's blogged about the best bits.
Kat Cimetta is the social media editor for UK Parliament's channels and she's written about joining forces with Parliament’s curators, collection managers, and archivists to get involved in the global hashtag campaign #AskACurator.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.
Amy Mollett, UK Parliament's Senior Social Media Strategist, explains how a change of approach to Instagram content is bringing out our creativity and increasing interest in our feed.