Service desk analyst Abigail Prempeh-Brown has worked in exciting and varied roles throughout her career. Find out how the service desk fixes problems for Parliament’s people, and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.
Amy Mollett, UK Parliament's Senior Social Media Strategist, explains how a change of approach to Instagram content is bringing out our creativity and increasing interest in our feed.
When the content team was created a couple of years ago, we blogged about who we are and what we do. We've since made a video about our work using the minimum viable film studio - a mobile phone. Louise Duffy describes the filming process and the lessons she's learnt.
Team health has become Dan Cook's passion in the past few years. In this post, he talks about how happy and healthy teams deliver at the peak of their capacity and capabilities and how they can be incredible things to be a part of.
We recently published a Guide to Procedure for MPs on the beta website. The product owner and the content designer explain how they created the guide and how the team worked together.
Parliament had never had a content team before so last year, we introduced the team and explained who we are and what we do. We thought we'd do another update and this time, we've done a video.
Laboni Paul is a performance analyst and has written about what the job involves but also how analysts can be used better in product teams.
Since we made beta.parliament.uk publicly available, we’ve been asking users to give us feedback from a banner which is on every page. Gemma Rogers shares some of the feedback we’ve had and what we do with the information.
In this update, we'll be talking about the work that we've done to improve the search results on parliament.uk and how we created a unified search.
Stevey Robertson joined PDS a few weeks ago as design lead. He's written about how he's found it and what the highlights have been so far.