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100,000 YouTube subscribers but where next?

Amy and Kat from the social media team with the YouTube award

The UK Parliament YouTube channel recently reached the milestone of 100,000 subscribers. This means we're now the proud owners of a Silver Creator Award but what does that mean for the channel? Matt Instone talks us through the new YouTube strategy.

Understanding services through user needs  

Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.

How I got to where I am: from interior design to user research

Image of Trine Taraldsvik

Trine is a user research lead but she wasn’t always a user researcher. She's done loads of jobs from making props for TV to working in web design so she's written about how she got to where she is.