Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.
Understanding how and what users search on Parliament’s website helps us continually improve the search function. We wanted to understand if there was a difference between parliamentary language and what users are searching. Data analyst, Sara Reis, shares the findings.
Online content manager, Rosie Barber, has written about improving a previously overlooked section on parliament.uk.
Caroline Auty attended the recent ANZPIT forum in Australia, which is an annual gathering of parliamentary IT people, and she's blogged about the best bits.
Marttiina Gilchrist talks about what to do with research when work or projects get paused and how not to lose momentum.
When the content team was created a couple of years ago, we blogged about who we are and what we do. We've since made a video about our work using the minimum viable film studio - a mobile phone. Louise Duffy describes the filming process and the lessons she's learnt.
Team health has become Dan Cook's passion in the past few years. In this post, he talks about how happy and healthy teams deliver at the peak of their capacity and capabilities and how they can be incredible things to be a part of.
We recently published a Guide to Procedure for MPs on the beta website. The product owner and the content designer explain how they created the guide and how the team worked together.
Laboni Paul is a performance analyst and has written about what the job involves but also how analysts can be used better in product teams.