Using data and KPIs to make better decisions
How should we define success? The performance analyst team in PDS has been working on a way to help teams measure performance of Parliament's websites.
Continuous iteration
Why we need to care about search engines
We wanted to find out what is happening in the world of search, so a PDS product manager and performance analyst went to Brighton to see how we could use the latest tools to perform better in online searches.
Why everyone needs to be in the room for user research
Franny Gant writes about bringing everyone together for user research for a recent project and why it's important to have the right people in the room.
Building a new online catalogue for the Parliamentary Archives
We recently completed a project with the Parliamentary Archives to create a new website and we talk about the lessons we learned in this blog post.
Working on the 'get kit' service design workstream
We've recently been looking to improve how our users get their software and hardware when they join Parliament. Dan Barrett and Sian Hodges have written about the last eight weeks of work, what they did, and what they learned.
Using retrospectives as part of your team culture
Laura Bennett is a portfolio manager who's written about retrospectives and why it's important to regularly look back at your work.
What we did with our team health survey results
One of our director's objectives is to have a healthy and happy team. One way we do this is with a team health survey so now that we've reviewed the results, what are we doing with them?
A new way of working: single technical direction
To improve PDS focus on delivery and its ability to effectively prioritise work on a new website for Parliament, our development team is moving to a new way of working.
Keeping it simple: content principles for Parliament
Information is the currency of the House of Commons and House of Lords with 37 pieces of new content published on parliament.uk every day, on average. We've created a set of content principles to maintain standards and help our editors.
Changing how we design and deliver services
In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.