Steve Bromley has written about who our website is for and why it's important to be realistic about who our audiences are.
Steve is the lead user researcher at PDS.
Steve Bromley has learned a lot by making mistakes. In this post, he explores some of the challenges teams face that prevent useful research from happening and what techniques he's used to overcome them.
The General Data Protection Regulation (GDPR) is a new EU regulation which strengthens people’s rights to understand and control how information about them is used. The user research team has been busy preparing for it.
When people think about user research, their image is often of our research lab. Steve Bromley explores the attraction to usability testing in a lab, but also explaind how we decide on the research method used.
When presenting findings from usability testing, we often get asked ‘how many people had that issue’. In this post, Steve Bromley explains why we don’t answer that question.
The user research team are a busy bunch so how do they decide where to focus their time? Steve Bromley explains what these teams look like in Parliament and why user researchers support them.
“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
PDS does a lot of stuff. As our user research team is relatively small, we need to prioritise what work we focus our attention on. We also need to find other ways of supporting the rest of the work done by PDS.
Here's what we've learned about our users, general elections and working with teams across Parliament.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.