The General Data Protection Regulation (GDPR) is a new EU regulation which strengthens people’s rights to understand and control how information about them is used. The user research team has been busy preparing for it.
Steve is the lead user researcher at PDS.
When people think about user research, their image is often of our research lab. Steve Bromley explores the attraction to usability testing in a lab, but also explaind how we decide on the research method used.
When presenting findings from usability testing, we often get asked ‘how many people had that issue’. In this post, Steve Bromley explains why we don’t answer that question.
The user research team are a busy bunch so how do they decide where to focus their time? Steve Bromley explains what these teams look like in Parliament and why user researchers support them.
“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
PDS does a lot of stuff. As our user research team is relatively small, we need to prioritise what work we focus our attention on. We also need to find other ways of supporting the rest of the work done by PDS.
Here's what we've learned about our users, general elections and working with teams across Parliament.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.
MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.