Service desk analyst Abigail Prempeh-Brown has worked in exciting and varied roles throughout her career. Find out how the service desk fixes problems for Parliament’s people, and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.
The user research team talk about how their findings helped shape the new Members section of the beta Parliament website.
Associate Content Designer Sharan Dhaliwal writes that video is a great way to engage with users on social media, but explains why you should only do it if you can do it well.
Last month, the Content Team finally ran its first SEO training. I say finally as it took about 2 months and many rounds of revisions to get it to this first version. Here's our 'journey' (in reality TV show speak) of why and how we created this workshop.
PDS is working on a new website and we're starting with MPs’ pages. What better place to start than analysing data for the existing website? So the Analytics Team did exactly that.
The theme of this year's International Women's Day was "be bold for change". A good mantra for everyone, men and women. As I went to a Parliamentary reception to mark the event, I thought of that other quote, "Be the change you want to see".
Miran from the IT Support Desk talks about his apprenticeship at PDS and what it was like to be earning while you're learning.
Jo Clay, Head of Inclusive Resourcing at Equal Approach, explains what the "bro code" is and how to improve diversity in digital.
Last Tuesday, the Data and Search team held our second public event at Newspeak House. At the first outing, Dan Barrett gave a talk about our work and the various problems we're trying to fix. For the second event we decided on a change of format.
One of the audiences for the Members pages are Members themselves. We recently spent time doing research on the design of these pages to identify their needs. We used affinity mapping to analyse the findings of 7 semi-structured interviews with Members of both the House of Commons and Lords.
A monthly update from the PDS content team about what's going on with the blogs, social media, and website analytics.