Experts in what we do

Is user research a team sport?

Steve Bromley, 9 November 2018 — Experts in what we do, Start with user needs, User research

Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.

Westminster – not as unique as we might think

Caroline Auty, 2 November 2018 — Collaboration culture, Community, Continuous iteration, Experts in what we do

Caroline Auty attended the recent ANZPIT forum in Australia, which is an annual gathering of parliamentary IT people, and she's blogged about the best bits.

Solving problems with Parliament’s Digital Support Desk

Abigail Prempeh-Brown, 11 October 2018 — Care, Experts in what we do, Start with user needs

Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.

Building a healthy and happy team

Dan Cook, 1 October 2018 — Care, Continuous iteration, Experts in what we do

Team health has become Dan Cook's passion in the past few years. In this post, he talks about how happy and healthy teams deliver at the peak of their capacity and capabilities and how they can be incredible things to be a part of.