At the end of March I said goodbye to my colleagues in PDS as I'd just finished my six month secondment as a User Researcher. I've talked to a lot of people about what I've learnt and now it's time for a blog post.
It's been three months since we've had a Blog Editor at PDS. Last month we did a review of how the first three months have gone so here's what we found.
Capability for us is making sure we have the right skills to deliver a digital service for Parliament. I lead on capability in the Digital Development directorate so here's an update on what we've done so far and what we want to do in the future.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
With so much work going on at PDS, it can be easy to take our live services for granted. The work to build our new website is challenging our whole way of thinking, especially our approach to content management. In the meantime though, we've been doing plenty of work on parliament.uk.
The Digital Development team in PDS has rapidly expanded, and there are a lot of new faces. Feedback from our last away day showed that staff wanted to get to know colleagues. With this purpose in mind we decided to get everyone together to do some user research.
We recently had our first Cyber Security Month event which helped staff understand the risk of online threats. In this blog post we talk about some of the things we did and what we're doing next to educate staff about these threats.
You do a project, make mistakes, find some solutions, and then forget about them. It’s a depressing thought, and has too often been true of IT projects and initiatives. Alan Bedford talks about what PDS has done to make sure we don't keep making the same mistakes.
Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.
Barbara Collery, a user researcher, went to a GDS accessibility meeting which made her realise the importance of building accessible websites and services. She's written about what PDS is doing to make sure everyone can access our new website.