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Improving Parliament's Find Your MP service

Posted by: , Posted on: - Categories: Continuous iteration, Digital strategy

One of the top tasks for people using Parliament's website is finding out who their MP is. A recent report by the Hansard Society found that only 22% of people questioned could correctly name their MP, so a simple service to help give people a way to find out about their member of Parliament is useful and necessary.

What do we know about the users of www.parliament.uk?

Posted by: , Posted on: - Categories: Continuous iteration, Start with user needs

We collect both quantitative (Google analytics) and qualitative (user survey) data on a regular basis about and from users of the Parliament website. This helps inform our plans and ideas so that we can develop information and services in line with user needs.

Building a Digital Parliament

Posted by: , Posted on: - Categories: Digital strategy, Start with user needs

You may know that a couple of weeks ago Parliament published a report by mySociety as the culmination of several months of work to review Parliament’s online services. The review looked at how we plan, deliver and make decisions about digital and mySociety spoke to more than 100 people, looked at a lot of data and talked to many users and other organisations.