I’m Michael and I work as a user researcher. Before coming to PDS I studied for a Masters Degree in Human-Computer Interaction Design. My dissertation was about accent bias in speech recognition technology. In September 2024, I gave a talk …
In September, we took an exciting step in transforming how we do digital in Parliament by launching a new Product directorate, bringing together the content, customer experience design and software engineering teams.
Public sector websites and apps, including Parliament's, have a duty to make sure content is inclusive and accessible to as many people as possible. Sophie Miller describes the work that's been done to improve our digital services, challenges that had to be overcome, and why there is more to do.
Two members from the PDS User-Centred Design team went to a leading industry event in the user experience field. Here's what they discovered.
Parliament Live attracts millions of viewers who want to watch parliamentary debates and committee meetings as they happen. So why are we changing something that's working well?
PDS has set up clubs around services to help users achieve their goals, and the impact is making a difference.
Molly Watt and Chris Bush from Sigma came to PDS to talk about the benefits of designing inclusive services and bust a few myths about accessibility and disabilities.
Stevey Robertson joined PDS a few weeks ago as design lead. He's written about how he's found it and what the highlights have been so far.
Jack Craig has blogged about the choices we made when choosing our new typeface for the beta website.
This is part two of the people team’s recent alpha on members' activity. I'm a designer and I want to share how to turn research findings into real, tangible ideas.