Sharing accessibility knowledge in customer-facing teams

A group of people in customer-facing roles set up a network of accessibility champions as a simple way to learn more about accessibility and share knowledge between colleagues in PDS.
A group of people in customer-facing roles set up a network of accessibility champions as a simple way to learn more about accessibility and share knowledge between colleagues in PDS.
The job of the PDS Film Production team is to make sure that the films we produce reach as wide an audience as possible. We were asked to look at incorporating BSL into a film tour of the Parliamentary Archives to improve accessibility for UK viewers.
The idea to relaunch the principles that guide us gave colleagues a space to be honest about the ups and downs of the pandemic and think about the expectations we put on ourselves.
Public sector websites and apps, including Parliament's, have a duty to make sure content is inclusive and accessible to as many people as possible. Sophie Miller describes the work that's been done to improve our digital services, challenges that had to be overcome, and why there is more to do.
In our third and final piece in the series, PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
Winner of the Mr Speaker's Inspirational Award last year, darts 'pro' Heather Pike describes her journey from studying ancient civilisations to visitor services at Windsor Castle to helping Members and Parliament become more digitally-savvy.
In the second of our series, PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
PDS staff reflect on the challenges they have faced during the Covid-19 pandemic, what they have learned about themselves, and lifestyle changes that have helped them cope.
A lot's changed in the PDS content team recently. Head of Content Joe Strawson talks about the team's focus and strategy for the next couple of years.
One of our user researchers talks about working on an exciting yet slightly daunting opportunity, helping UK Parliament’s Participation team make smarter use of their data.