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Service design

Working on the 'get kit' service design workstream

A member of the 'get kit' group looking at the prototypes displayed on a wall

We've recently been looking to improve how our users get their software and hardware when they join Parliament. Dan Barrett and Sian Hodges have written about the last eight weeks of work, what they did, and what they learned.

Understanding services through user needs  

Posted by: , Posted on: - Categories: Collaboration culture, Community, Service design, Start with user needs, User research
Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.