We're working to improve the service for resolving IT issues in Parliament, focusing on the end-to-end journey from raising an IT issue when it first appears to getting it solved.
PDS has set up clubs around services to help users achieve their goals, and the impact is making a difference.
We've recently been looking to improve how our users get their software and hardware when they join Parliament. Dan Barrett and Sian Hodges have written about the last eight weeks of work, what they did, and what they learned.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.