PDS has set up clubs around services to help users achieve their goals, and the impact is making a difference.
Jeanette is head of user research and design at PDS.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
UK Parliament has a new visual identity and we wanted to share our process behind collaborating and developing the new look for UK Parliament.
Firstly our team name doesn't tell the full story. We’re not just user researchers and designers, we’re also product managers and performance analysts. Our goal though is shared: to put user needs first.