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Portrait of Jeanette Clement

Jeanette Clement

Jeanette is head of user research and design at PDS.

Understanding services through user needs  

Posted by: , Posted on: - Categories: Collaboration culture, Community, Service design, Start with user needs, User research
Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.