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Portrait of Jeanette Clement

Jeanette Clement

Jeanette is head of user research and design at PDS.

Understanding services through user needs  

Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.

Introducing the user research and design team

User research and design team

Firstly our team name doesn't tell the full story. We’re not just user researchers and designers, we’re also product managers and performance analysts. Our goal though is shared: to put user needs first.