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The role of a content designer in a product team

Elisabeth, a content designer, working with a colleague in PDS

Our website product teams have people doing a variety of different roles. This gives us a good mix of people with the right skills to build what users need. In this post, we take a look at the part content designers play.

Building a new online service: petitioning a hybrid bill

Boxes of written objections received in response to HS2 Bill

We recently launched an online process for petitioning against a hybrid bill after receiving hundreds of paper petitions against a recent bill. Sarah Purssell has blogged about why this was a good opportunity to develop this as a digital service.

Our user engagement team – what do they actually do?

Salim from the user engagement team

The user engagement team is one of the largest in PDS. Despite being so many, there's probably a lot of people who don’t actually know who we are or what we do. That's what this blog post is for.

What discovery, alpha, beta, and live mean at Parliament

Image of a #ukparlibeta sign

We're building a new website and rather than redesigning the entire website at once, we’re creating little bits of it in iterative steps. You'll probably hear us calling this 'agile' and 'iterative' design. Laurence Grinyer explains what agile working looks like in Parliament.

How many times did that happen? Why we don’t answer that question

Graph showing that an issue happening in testing once may happen up to 60% of time in the real world while an issue in testing happening 5 times might occur between 60% and 100% of the time in the real world

When presenting findings from usability testing, we often get asked ‘how many people had that issue’. In this post, Steve Bromley explains why we don’t answer that question.