https://pds.blog.parliament.uk/2018/02/07/user-engagement-team-what-do-they-do/

Our user engagement team – what do they actually do?

Salim from the user engagement team
Salim in the user engagement team

The user engagement team is one of the largest in PDS. It’s currently made up of 23 people and we’re recruiting, which’ll take us to an impressive 34.

Despite being so many, I’d bet that a lot of our colleagues, in Parliament and PDS, don’t actually know who we are or what we do.

Link between the tech and our users

In short, we’re the link between the techy side of digital services and the users. We go out and work with every single team in Parliament (and outside of Westminster) to introduce a new service or product as smoothly as possible.

For example, when PDS needs to upgrade all the phonelines in Parliament to Skype for Business or is migrating everyone to the cloud with Office 365.

We meet with users before they start using a new service, let them know what’s coming, and explain how the changes will benefit them. This includes everyone from MPs, Lords, and their staff to security staff, Hansard, the committees and so on.

During the implementation of a new product or service, we’re often involved in training, demonstrating new services, and ‘floor walking’. We try and visit every user to make sure they’re able to use whatever new service or product we’ve rolled out to them.

Our biggest projects at the moment are the rollouts of Office 365, Skype for Business and Windows 10 to users across Parliament, as well as our work with our cyber security team.

Being flexible and collaborative

Parliament is changing a lot just now. We’re trying to work more flexibly and collaboratively, and the tools that we’re promoting are a vital part of that.

If you work here you might not have heard of us yet. But when your team is about to upgrade an important bit of kit, or change how you access something as vital as phones, someone from my team will be right there beside you to make sure you’re getting on okay.

And if you don’t work in Parliament but think that this sort of role sounds interesting to you, then did I mention that we’re currently recruiting?

Take a look at our jobs page and maybe send in an application. I’d be happy to answer any questions you might have.

1 comment

  1. Greg Turner

    a great post especially for a 'digital evangelist' like me. We are currently going through the same processes in the Court service. We are updating to Windows 10, Office 365 and Skype for Business. My Court will have Windows 10 by mid March.

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