We have four cultural values here in PDS: care, community, curiosity, and confidence. We recently held a cultural values day which focused on the care value. Dan Cook and John Box have blogged about why we did it and what it involved.
The UK Parliament YouTube channel recently reached the milestone of 100,000 subscribers. This means we're now the proud owners of a Silver Creator Award but what does that mean for the channel? Matt Instone talks us through the new YouTube strategy.
Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.
Trine is a user research lead but she wasn’t always a user researcher. She's done loads of jobs from making props for TV to working in web design so she's written about how she got to where she is.
In the Digital Service, we’ve spent the past four years delivering a lot of change but we also realised that we need to re-think some aspects of how we operate. Rebecca Elton, director of service design, explains what this means for Parliament.
Hugh Griffith has recently joined the content team and he's written about his first few months here and his experience of London so far.
Understanding how and what users search on Parliament’s website helps us continually improve the search function. We wanted to understand if there was a difference between parliamentary language and what users are searching. Data analyst, Sara Reis, shares the findings.
Online content manager, Rosie Barber, has written about improving a previously overlooked section on parliament.uk.
Helen Thomas and Lorna Kennedy both recently completed their studies and they both worked in PDS while they were studying. In this blog post, they talk about the challenges and how studying while working was more rewarding than they imagined.
Steve Bromley talks about the mantra ‘user research is a team sport’ and its misconceptions. In this post, he explains what it means for user researchers in PDS.