Guerrilla research techniques for Parliament

Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
I have been the Head of Data & Search for 6 weeks, working in Emma Allen’s Digital Development team. It is a new role, and I’m fortunate because it’s something that I wanted to do for a while.