At PDS we like to push ourselves and aim big. After our visit to GDS at the end of November we felt inspired to get our user testing lab set up. Our Christmas wish was to do user testing on mobile devices by January.
We're continuing our research into members information on the website. This time, we spoke to constituency offices about the enquiries they get and how they manage them.
Our user research team spent a day with GDS observing how they run their user research sessions. It was an interesting opportunity to see the processes and methods used by an established research team and we learned a lot that could help the development of our own team.
Through user research, we found out that the public want to understand what kind of person is representing them as an MP or a Lord. Parliament holds a lot of this information but we wanted to understand what specific information people want to know about their representatives.
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
For those of you who have been reading our blog posts, you may have noticed me mentioning several times the importance of a topic/issue approach to Parliamentary information.
At the moment, it isn't easy to find information on a subject, a topic or an issue on the parliament website. We decided to tackle two key aspects of parliament and user needs: Members of Parliament and subjects, topics and issues that people care about.
In the different areas I’ve worked - I’m from the Commons Library, but have spent some time in the Commons Committee Office – we’ve never excelled at getting good, quick feedback from Members or their staff.
We have spent the past eight weeks researching our website users’ needs and their level of political engagement as part of a discovery phase using different research methods: face-to-face interviews, phone interviews, pop-up research, and an online survey.
The first two sprints of discovery for a new parliament.uk website have been extremely busy and very fruitful!