At the end of March I said goodbye to my colleagues in PDS as I'd just finished my six month secondment as a User Researcher. I've talked to a lot of people about what I've learnt and now it's time for a blog post.
User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.
The Digital Development team in PDS has rapidly expanded, and there are a lot of new faces. Feedback from our last away day showed that staff wanted to get to know colleagues. With this purpose in mind we decided to get everyone together to do some user research.
Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.
Barbara Collery, a user researcher, went to a GDS accessibility meeting which made her realise the importance of building accessible websites and services. She's written about what PDS is doing to make sure everyone can access our new website.
The user research team talk about how their findings helped shape the new Members section of the beta Parliament website.
One of the audiences for the Members pages are Members themselves. We recently spent time doing research on the design of these pages to identify their needs. We used affinity mapping to analyse the findings of 7 semi-structured interviews with Members of both the House of Commons and Lords.
The Data and Search team have made good progress over the past two weeks. In this twelfth set of fortnight notes I will try and encapsulate all those happenings!
MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.
Firstly our team name doesn't tell the full story. We’re not just user researchers and designers, we’re also product managers and performance analysts. Our goal though is shared: to put user needs first.