Firstly our team name doesn't tell the full story. We’re not just user researchers and designers, we’re also product managers and performance analysts. Our goal though is shared: to put user needs first.
The other day I said that our new year's resolution was to talk to you in words about our numbers. In fact, we want to do more than that. We're playing with different ways of sharing, and monitoring what works (and what doesn't).
In early spring we’ll be releasing the first part of our new website. This first public step brings together a lot of effort and coordination. I’d like to outline the activities and thinking that have got us this far and what to expect from a new website for Parliament.
Today we hosted the Digital Service Quarterly Update. This was the first of our events for colleagues across Parliament to find out more about the work of PDS.
Our user research team spent a day with GDS observing how they run their user research sessions. It was an interesting opportunity to see the processes and methods used by an established research team and we learned a lot that could help the development of our own team.
Through user research, we found out that the public want to understand what kind of person is representing them as an MP or a Lord. Parliament holds a lot of this information but we wanted to understand what specific information people want to know about their representatives.
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
For those of you who have been reading our blog posts, you may have noticed me mentioning several times the importance of a topic/issue approach to Parliamentary information.
At the moment, it isn't easy to find information on a subject, a topic or an issue on the parliament website. We decided to tackle two key aspects of parliament and user needs: Members of Parliament and subjects, topics and issues that people care about.
In the different areas I’ve worked - I’m from the Commons Library, but have spent some time in the Commons Committee Office – we’ve never excelled at getting good, quick feedback from Members or their staff.