Skip to main content

Listening to what our users tell us

A screenshot of the feedback form on the beta website

Since we made publicly available, we’ve been asking users to give us feedback from a banner which is on every page. Gemma Rogers shares some of the feedback we’ve had and what we do with the information.

Going live with the statutory instruments service: the challenges and lessons learned

A screenshot of the statutory instruments service

Sarah Purssell has written about the new statutory instruments service, the challenges of building it, and what the team learned from it.

Improving Parliament's online visitor experience

Using post-its to map out the user journey

We’ve just finished the alpha phase of improving Parliament's online visitor information, where we did rapid prototyping and testing. Here's what we learned.

Back in the GDPR: user researchers won't break the law

User research session with observers sitting round a TV screen

The General Data Protection Regulation (GDPR) is a new EU regulation which strengthens people’s rights to understand and control how information about them is used. The user research team has been busy preparing for it.