A few weeks ago, four members of our user research team took a long train ride to Neath in Wales. Their destination was the Digital Accessibility Centre (DAC) to do accessibility testing for our digital services. Here's what we learned.
Start with user needs
Matt Stutely and Tim Barnes introduce the new MemberHub, a digital service to help MPs and staff manage their work more efficiently.
Product manager Elliot Richardson shares findings from a recent alpha phase into creating a guide on House of Commons procedure for MPs.
We recently completed a very short discovery on research briefings. We interviewed 33 people and here's what we found.
The user research team are a busy bunch so how do they decide where to focus their time? Steve Bromley explains what these teams look like in Parliament and why user researchers support them.
Content is king. But what does that mean? And what is surface content? Elisabeth Ward explains how to create quality content.
Colin Pattinson recently worked on the discovery for a guide on Parliamentary procedure and he's blogged about the findings.
Dia Nag talks about our discovery work on ‘exploring the user needs for the development of the intranet’. We wanted to validate existing assumptions and gather requirements for the intranet through qualitative and quantitative research.
“Start with user needs” is a phrase we hear a lot. Steve Bromley has blogged previously about what it means and everyone agrees that it sounds like the sort of thing we should be doing. In this post he shares his thoughts about what happens after ‘starting with user needs’.
Jack is a PhD researcher at the University of Southampton and he recently took a break from his studies for a two week placement with the user research team at PDS. He wanted to learn more about the profession so here’s what he found.