Skip to main content

Start with user needs

Understanding services through user needs  

Posted by: , Posted on: - Categories: Collaboration culture, Community, Service design, Start with user needs, User research
Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.

Solving problems with Parliament’s Digital Support Desk

Posted by: , Posted on: - Categories: Care, Experts in what we do, Start with user needs
Abigail answers a call from a user

Service desk analyst Abigail Prempeh-Brown has worked in various roles. Find out how the service desk fixes problems and how Abigail’s background as a librarian and mental health support worker helps her provide excellent customer service.