Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.
Be where people are
In the different areas I’ve worked - I’m from the Commons Library, but have spent some time in the Commons Committee Office – we’ve never excelled at getting good, quick feedback from Members or their staff.
For our first sprint we had a goal to produce a working in-browser prototype. It made sense to follow on from some of our work in the Fluxx rapid start incubation.
Read how select committees have been using Twitter to crowdsource questions to help them hold ministers and other powerful figures to account on behalf of the public.
We've just started hosting a podcast of PMQs on the UK Parliament SoundCloud account and we’d be interested to hear any suggestions you might have about how we might develop this new service.