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Working on the 'get kit' service design workstream

A member of the 'get kit' group looking at the prototypes displayed on a wall

We've recently been looking to improve how our users get their software and hardware when they join Parliament. Dan Barrett and Sian Hodges have written about the last eight weeks of work, what they did, and what they learned.

Our first unconference and what we got from it

Woman writing on a large notepad at a conference

Here in PDS, we’re constantly looking for new ways to solve (old) problems and to engage staff in different ways so we recently held an unconference. Caroline Auty talks about the unconference format and what we got from it.

Using social media for Parliament’s recruitment needs

Two people looking at LinkedIn on a mobile

Recruitment has never been more important at UK Parliament, as we hire people who’ll support us through exciting and challenging times ahead. Amy Mollett talks us through some recent changes we've made using social media to promote vacancies.

100,000 YouTube subscribers but where next?

Amy and Kat from the social media team with the YouTube award

The UK Parliament YouTube channel recently reached the milestone of 100,000 subscribers. This means we're now the proud owners of a Silver Creator Award but what does that mean for the channel? Matt Instone talks us through the new YouTube strategy.

Understanding services through user needs  

Stickers showing the words 'end to end service mapping'

Understanding the needs of our users is an integral part of building a service that works for everyone. Recently we've extended those services to other teams across Parliament by helping them to learn more about their users and the impact they can have on these services.

Experimenting with a Twitter takeover

Screenshot of a tweet about #AskACurator day

Kat Cimetta is the social media editor for UK Parliament's channels and she's written about joining forces with Parliament’s curators, collection managers, and archivists to get involved in the global hashtag campaign #AskACurator.