Steve Bromley

Steve is the lead user researcher at PDS.

What we talk about when we talk about user needs

Steve Bromley, 26 April 2017 — Be where people are, Continuous iteration, Start with user needs, User research

User needs are mentioned a lot in PDS. In this post, I explain my understanding of user needs, what starting with user needs means, and how PDS does this.

Analysing research data as a team

Steve Bromley, 10 April 2017 — Collaboration culture, Community, Start with user needs, User research

Our user researchers use collaborative analysis workshops to share the findings of research with stakeholders. In this post, Steve Bromley, explains what those workshops are and why we use them.

What user research told us about oral questions

Steve Bromley, 24 February 2017 — Be where people are, Continuous iteration, Focus on core work, Start with user needs, User research

MPs can submit questions to the Table Office electronically but the current system has many issues. One of the projects that PDS is currently working on is to improve this submission system. We developed a new interface for submitting questions, to help give MPs feedback about their questions and help them prepare before they ask their question.

What we learned from the GDS User Research team

Steve Bromley, 5 December 2016 — Collaboration culture, Community, Curiosity, Start with user needs, User research

Our user research team spent a day with GDS observing how they run their user research sessions. It was an interesting opportunity to see the processes and methods used by an established research team and we learned a lot that could help the development of our own team.