Henry was a user researcher at PDS.
At the end of March I said goodbye to my colleagues in PDS as I'd just finished my six month secondment as a User Researcher. I've talked to a lot of people about what I've learnt and now it's time for a blog post.
The user research team talk about how their findings helped shape the new Members section of the beta Parliament website.
At PDS we like to push ourselves and aim big. After our visit to GDS at the end of November we felt inspired to get our user testing lab set up. Our Christmas wish was to do user testing on mobile devices by January.
Henry Lau explains how we used guerilla user research to find out what information the public need when contacting an MP/Lord.