As part of the work we’re doing on the new website, we’re testing the beta pages with our users. During this testing, we’ve seen some unexpected behaviour from users.
Dana is a User Researcher at PDS.
One of the audiences for the Members pages are Members themselves. We recently spent time doing research on the design of these pages to identify their needs. We used affinity mapping to analyse the findings of 7 semi-structured interviews with Members of both the House of Commons and Lords.
We're continuing our research into members information on the website. This time, we spoke to constituency offices about the enquiries they get and how they manage them.
Through user research, we found out that the public want to understand what kind of person is representing them as an MP or a Lord. Parliament holds a lot of this information but we wanted to understand what specific information people want to know about their representatives.